Privacy Policy

This privacy policy sets out how AM Drainage Ltd use and protects any information that you give us when you use the website, phone or email us. We can ensure that your privacy is protected. Our website address is: www.am-drainage.co.uk

What personal data we collect & why?

We collect the following information, which is considered personal data, but not special data as defined by the GDPR. This information is never collected without consent.

• Name

• Address

• Phone number(s)

• Email

• Reason for visit

• Information regarding any services.

How do we collect your data?

• Phone

• Email

• Text

How will we use your data?

• We will return a call or call from a website or email enquiry. A voicemail may also be left.

• Email camera survey if requested and agreed to

• Send texts or whatsapp messages

• Send invoices or receipts to email address

• Send Email or Txt shortly after visits as a reminder to leave a review.

All the above will be carried out with consent from our customers.

How do we store your data?

• Computer/work phone diaries

• Cloud

• Diary

• All data is encrypted We will never share, sell or rent your personnel information that we hold on our system to any party.

What is your data protection rights?

• The right to rectification - You have the right to request our company correct any information that you believe to be inaccurate on our system.

• The right to erasure - you have the right to request that our company erase your personal data under certain conditions.

• The right to access - You have the right to request our company for copies of personal data. We may charge a small fee for this

• The right to restrict processing - You have the right to request that our company restrict the processing of your personal data, under certain conditions.

• The right to object to processing - you have the right to object to our company’s processing of your personal data, under certain conditions.

• The right of data portability - You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

All customer data is held for 6 years in line with the legal requirements for at least six years. Unless it is requested to be removed. If you make a request, we have one month to respond to you if you would like to exercise any of these rights please contact us by email or call us. Details are at the bottom of this page

Cookies do not collect personal data; a cookie is a small file which asks permission to be placed on your computer’s hard drive. These cookies help analyse web traffic and improve our website to our customer’s needs. A cookie in no way gives us access to your computer or any information about you, other than the data you wish to share. Our website may contain links that take you to other websites, once you use these links to leave or site, we are not responsible for the privacy policies or contents of these external sites. You can set your browser not to accept cookies. Please check your browser for instructions on how to do this

Changes to our policy

We will make regular updates to this policy as an when the company see’s fit.

How to contact us?

If you have any questions about our privacy policy, or the data which we hold on you, or would like to discuss one of your data protection rights please contact us:

Email: amdrainagesolutions@gmail.com